OUR DELIVERY COMMITMENTS

  • Kendama France undertakes to prepare your order within 48 working hours of your purchase. Any order validated on a weekday is shipped within 2 days (90% of orders are processed within 24 hours), for the weekend order, shipping the next working day. Most orders placed on weekdays before noon are shipped the same day.
  • All packages are shipped with a tracking number that you will automatically receive by e-mail from Boxtal our service provider or from the carrier directly.
  • POSTAGE OFFERED : FRANCE FROM € 79! (Colissimo) / EUROPE FROM € 99! (Delivengo)

OUR TRANSPORT PROVIDERS

COLISSIMODelivery by your postman in Colissimo without signature, including Saturdays. Arrangement at your nearest post office in case of absence. The average delivery time is 48 hours.
DELIVENGODelivery by your postman. Arrangement at your nearest post office in case of absence. The average delivery time is 2 to 5 days for Europe and 6 to 12 days for the rest of the world.
CHRONO SHOP2SHOPDelivery by Chronopost in a relay point of your choice. Efficient and fast, the Pick-up network has more than 7000 relay points. Delivery is made in less than 72 hours in 95% of cases.
CHRONO RELAYDelivery by Chronopost in a relay point of your choice. Efficient and fast, the Pick-up network has more than 7000 relay points. Delivery is guaranteed in 24h.
CLICK & COLLECTOnly postal codes Lyonnais can pick up their order within the hour directly at our premises, at 23 rue Etienne Richerand 69003 Lyon.

PRICES / DEADLINES

FRANCE

CarrierServicesDelivery typeDeadline (working days)Guaranteed timeSaturday deliveryMonday deliveryCost (€)
       
ChronopostShopToShopService points 48 to 72h DON'T DON'TYes4,50
ColissimoWithout signatureHome48 to 72h DON'TYesYes6,50*
ChronopostChrono RelaisService points24hYes DON'TYes9,50

* up to 79 € of purchase, beyond, SHIPPING FREE !

IMPORTANT: Chronopost does not deliver on Saturdays to relay points even for 24h delivery!

 

EUROPE / WORLD

RegionCarrierDelivery typeDeadline (working days)Guaranteed timeSaturday deliveryMonday deliveryCost €
     
EuropeDelivengoHome3/5 DON'TYesYes10*
WorldDelivengoHome6/12 DON'TYesYes15

* up to 99 € of purchase, beyond, SHIPPING FREE !

 

DOM-TOM

Delivery by Colissimo at a single price of 14.90 € valid only for Reunion, Martinique, Guadeloupe, St Barthélemy and St Martin. Contact us for more info if needed.

WORLDWIDE

We deliver to several destinations outside Europe with Delivengo for a single package of 15 €, such as USA, Canada, Japan, Taiwan and many other countries. Consult the list of countries available for delivery on the checkout page after making your basket. For any questions or non-selectable destinations please contact us and we will add the country.

INFOS

We remain at your disposal by e-mail (contact@kendama-france.com) for any information concerning the shipping of your order, its preparation and its delivery.

You have the option of tracking your package directly on the carriers' respective sites:

Colissimo / Delivengo: http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR

Chronopost: http://www.chronopost.fr/fr/particulier/suivez-votre-colis