I have not received my order confirmation
Any paid order triggers the sending of an order confirmation email. First check the email address in your Kendama France account and then check your spam emails in your mailbox. If despite everything you do not find an order confirmation, send us a message at email@example.com
I did not receive the kendama that I ordered
You notice an order preparation error when you open your package. Please check your order confirmation first and do not unpack the product from its packaging. Then send us a message and a photo of the product received to firstname.lastname@example.org
I received a damaged product, what should I do?
You notice a defect or an inconvenience on your product, take clear and quality photos and send them to us at email@example.com, we will answer you within 48 hours.
I want to return my order
You have 14 days from receipt of the package to return your order to us. The product must be new as well as its original packaging, undamaged. We will not be able to take back a product and its packaging if there are signs of wear. You are responsible for the return costs. Here is the process:
- Notify us by email at firstname.lastname@example.org to notify us of your wish.
- send your order back by Colissimo to the address below, we also invite you to read the Return article in the General Terms & Conditions.
- upon receipt of your return, we will check everything is correct and refund your order.
25 Rue Etienne Richerand
Is the payment secured ?
Our website has a fully secure HTTPS connection. Regarding payments by credit card, we work with the payment service provider Hipay, which has the best security criteria. Any payment by credit card triggers a 3Dsecure validation request (sending of a code by sms to validate your payment).